Terms & Conditions
doing business with Working Glass Art
All first orders are either COD or prepaid via credit card (we take Visa, Master Card and Discover). Subsequent orders are payable on a net 30 days basis.
BREAKAGE AND RETURNS
We take great care to design and build our pieces so as to make them strong and durable under normal handling. However, accidents do occur. Should an item be damaged in shipping, please contact us within seven (7) days of receipt to arrange replacement or refund.
Some customer-caused breakage is repairable and some isn't. Damage such as a snowman losing a nose, a fin knocked off a fish or a tentacle missing from a nautilus is usually fixable for a nominal fee plus the cost of shipping. Please call us for a repair estimate plus any further instructions.
If the items you receive are intact but are not what you expected, you may return them for a refund less the costs of shipping and handling. Should you wish a refund you must contact us within seven (7) days of receiving the shipment.
If you desire to be an exclusive dealer of our glass within your local area, please contact us to arrange terms.